Collaborated closely with the IT Director, HR, and managers to ensure employees had the necessary tools, resources, and access for seamless onboarding and offboarding. This included coordinating account setups, software deployments, access provisioning, issuing identity badges for building access, and revoking access upon offboarding improving efficiency and minimizing downtime.

 

Provided frontline support through face-to-face interactions and email, offering technical support and training on applications, printers, hardware, and software systems. Ensured a professional and respectful approach while delivering quick, efficient responses to meet users' needs.

 

Managed system administrator rights to oversee user accounts in Active Directory and Azure services. Responsibilities included assigning licenses, implementing role-based access control, and enforcing security policies. Ensured the use of proper access controls, multi-factor authentication (MFA), and hard tokens for enhanced security.

 

IT asset lifecycles, including configuring and deploying new laptops and devices for end-users, ensuring seamless onboarding experiences. Utilized automated deployment tools and scripts to efficiently provision systems for new users, reducing setup time and errors.

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Managed and maintained endpoint devices to ensure optimal performance, security, and compliance, including configuring and troubleshooting VPN connections for secure remote access.

 

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Professional Projects

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Led the deployment of the KnowBe4 security awareness training platform, working closely with leaders and managers to strengthen security awareness. Conducting regular training sessions and improving security awareness by 93% within six months.

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Implemented a PDQ software deployment solution to automate software installations, updates, and security patches for end users. Led the project from planning to execution, ensuring a smooth rollout with no disruptions to daily operations. Continuously monitored and tracked system status to ensure updates were applied successfully, improving efficiency, reducing manual work, and keeping systems secure and up to date.

 

Create clear, user-friendly training documents, making them easily accessible through SharePoint. These resources helped end-users quickly understand procedures, improving productivity and reducing support requests by 80%.

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Collaborated closely with managers and third-party stakeholders to support the successful integration of the legacy ERP system into the new ERP. Provided comprehensive technical support and troubleshooting throughout the transition. Led the printer integration for the production team, ensuring seamless connectivity and functionality, minimizing disruptions, and improving operational efficiency